FAQ
General Questions 1. What products do you offer?
We offer a wide range of innovative and high-quality products including SmartCup™, mini cameras, pocket retro consoles, LED lamps, and more. Each product is designed to enhance your lifestyle with advanced technology and unique features.
2. How can I contact customer support?
You can contact our customer support team 24/7 through contact@whomademebuyit.com . We are here to assist you with any questions or concerns you may have.
3. Where are you located?
Our headquarters are located at Vaulx-en-Velin in France, but we ship to customers worldwide.
Orders 4. How do I place an order?
To place an order, simply browse our products, select the item you wish to purchase, add it to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
5. Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request before the order is processed and shipped.
6. How do I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website. Payments
7. What payment methods do you accept?
We accept secure payments by credit card and PayPal. All transactions are encrypted to ensure your payment information is safe.
8. Is it safe to use my credit card on your site?
Yes, it is safe to use your credit card on our site. We use industry-standard encryption to protect your personal and payment information. Shipping
9. How long does shipping take?
Due to high order volumes, shipping may take 7 to 10 days. Your order will be processed within 24 to 48 hours after it is placed.
10. Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping times and fees may vary depending on the destination.
11. How much does shipping cost?
FREE
12. What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it within 30 days for a full refund.
13. How do I return a product?
To return a product, please contact our customer support team for instructions. You will need to provide your order number and reason for the return.
14. How long does it take to receive a refund?
Once we receive your returned product, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. Product-Specific Questions
15. How does SmartCup™ work? SmartCup™ uses advanced temperature control technology to keep your drinks at the perfect temperature. Simply touch the control button to adjust the temperature. 1
6. Is SmartCup™ safe to use?
Yes, SmartCup™ is equipped with overheat and short circuit protection systems to ensure safe use.
17. How do I clean SmartCup™?
Clean SmartCup™ with a soft, damp cloth. Avoid submerging it in water or using abrasive cleaners.
18. What is the capacity of SmartCup™?
SmartCup™ has a capacity of [insert capacity], ideal for your favorite beverages.
19. How does the Mini Camera work?
The Mini Camera is a compact, high-definition recording device perfect for discreet surveillance. It is USB rechargeable and easy to use.
20. Can the Pocket Retro Console play all retro games?
The Pocket Retro Console comes pre-loaded with a selection of classic games. For a full list of games, please refer to the product description.
21. How do I use the Ocean Wave Projector Light?
The Ocean Wave Projector Light can be controlled via the included remote. Choose from 16 colors and multiple light modes to create a calming ambiance. Guarantees
22. What guarantees do you offer?
We offer a 30-day money-back guarantee, secure payments, and a tracking number for every order. There are no hidden fees.
23. What should I do if I receive a defective product? If you receive a defective product, please contact our customer support team immediately. We will assist you with the return process and provide a replacement or refund as necessary. Customer Support
24. How can I contact customer support?
Our customer support team is available 24/7, 365 days a year. You can reach us via contact@whomademebuyit.com.
25. What languages does your customer support team speak?
Our customer support team can assist you in English, Spanish, French.